- Payment request information will be sent to you once we have received your reservation request.
- In order to guarantee your reservation we require a deposit which will be 30% of the total cost of your stay.
- The deposit must be paid within 5 days of you receiving the payment request. We will hold the availability only for this 5 day period.
- Once the deposit is received we will email you a voucher which will constitute confirmation of payment.
- You may check in at any time, round the clock – If you arrive early and your room is vacant and ready you may occupy it, if not we will gladly store your luggage until such time that your room is ready.
- We can on request provide baby cots and baby beds for children up to 5 years old
- Children older than 12 years old will be classified as adults
- Full payment will be collected when you check out.
- We accept VISA, MasterCard, other cards, Western Union Money Transfer, PayPal and cash
- Cancellation requests received 30 days or more from your scheduled arrival date will be fully refunded less any banking/money transfer costs.
- Cancellation requests received 29 to 15 days from your scheduled arrival date will incur a 30% cancellation fee plus any banking/money transfer costs.
- Cancellation requests received 14 to 7 days from your scheduled arrival date will incur a 50% cancellation fee plus any banking/money transfer costs.
- Requests received less than 7 days from your scheduled arrival date are not entitled to any refund.
- 'Non-shows' will not receive a refund.
- At our discretion, if you leave before your scheduled departure date we will charge 50% for each of the remaining days, with a minimum charge equal to the cost of one nights accommodation.
- Your room will be thoroughly cleaned prior to your occupation, including new bed and bath linen
- Your room will be cleaned on a daily basis
- Sorry, but we cannot accommodate any pets
- We operate a strict no smoking policy inside the hotel