Hotel Policies

Reservations

  • Payment request information will be sent to you once we have received your reservation request.
  • In order to guarantee your reservation we require a deposit which will be 30% of the total cost of your stay. 
  • The deposit must be paid within 5 days of you receiving the payment request. We will hold the availability only for this 5 day period.
  • Once the deposit is received we will email you a voucher which will constitute confirmation of payment.
 

Check In

  • You may check in at any time, round the clock – If you arrive early and your room is vacant and ready you may occupy it, if not we will gladly store your luggage until such time that your room is ready.


Check Out

  • Until 12:00


Children

  • We can on request provide baby cots and baby beds for children up to 5 years old
  • Children older than 12 years old will be classified as adults

Payment Policies

  • Full payment will be collected when you check out.
  • We accept VISA, MasterCard, other cards, Western Union Money Transfer, PayPal and cash
 

Cancellations

  • Cancellation requests will only be accepted by email to This email address is being protected from spambots. You need JavaScript enabled to view it.
  • Cancellation requests received 30 days or more from your scheduled arrival date will be fully refunded less any banking/money transfer costs.
  • Cancellation requests received 29 to 15 days from your scheduled arrival date will incur a 30% cancellation fee plus any banking/money transfer costs.
  • Cancellation requests received 14 to 7 days from your scheduled arrival date will incur a 50% cancellation fee plus any banking/money transfer costs.
  • Requests received less than 7 days from your scheduled arrival date are not entitled to any refund.
  • 'Non-shows' will not receive a refund.
 

Early departures

  • At our discretion, if you leave before your scheduled departure date we will charge 50% for each of the remaining days, with a minimum charge equal to the cost of one nights accommodation.


Cleaning

  • Your room will be thoroughly cleaned prior to your occupation, including new bed and bath linen
  • Your room will be cleaned on a daily basis
 

General Policies

  • Sorry, but we cannot accommodate any pets
  • We operate a strict no smoking policy inside the hotel
 

Contact

  • Address:
    2nd km of National Road
    Grevena - Kozani
     
    T : (+30) 2462 0 85600 , F : (+30) 2462 0 84573
  • E-mail:This email address is being protected from spambots. You need JavaScript enabled to view it.

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